Unit Knowledge Guide-AUMGTA011 Read and interpret work orders and working drawings RTO Policies and Procedures Core units AURAEA004 Manage environmental

Core units AURAEA004 Manage environmental and sustainability best practice in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURAMA006 Contribute to planning and implementing business improvement in an automotive workplace BSBFIM501 Manage budgets and financial plans BSBMGT502 Manage people performance BSBWHS501 Ensure a safe workplace Elective units BSBCUS501 Manage quality customer service BSBMGT517 Manage operational plan BSBWOR501 Manage personal work priorities and professional development BSBWOR502 Lead and manage team effectiveness BSBHRM405 Support the recruitment

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process If you require RPL Kits with comprehensive benchmarking

policies and procedures in the construction industry HLTAID011 Provide first aid ICTTEN210 Install underground telecommunications infrastructure ICTTEN310 Remove and replace electronic circuit boards in carrier equipment

Units of competency TAELLN412 Access resources and support to address foundation skills in vocational practice TAELLN413 Integrate foundation skills into vocational training delivery TAELLN411 Address adult language

An assessment tool is comprised of a number of components which ensure assessment is conducted in a manner that is fair

Unit Knowledge Guide-AUMGTA011 Read and interpret work orders and working drawings RTO Policies and Procedures Core units AURAEA004 Manage environmentalOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner