Unit Knowledge Guide-ICTICT219 Interact and resolve queries with ICT clients BSB high elements SISOCHC004 Set up

high elements SISOCHC004 Set up and supervise challenge course sessions

ACSF-mapped resource provides RTOs with a streamlined

Core units BSBCMM211 Apply communication skills BSBOPS201 Work effectively in business environments BSBPEF202 Plan and apply time management BSBSUS211 Participate in sustainable work practices BSBWHS211 Contribute to the health and safety of self and others Elective units BSBCRT201 Develop and apply thinking and problem solving skills Group A BSBDAT201 Collect and record data Group B BSBOPS202 Engage with customers Group C BSBOPS203 Deliver a service to customers Group C BSBTWK201 Work effectively with others Group C If you require RPL Kits with comprehensive benchmarking

selection and induction processes BSBITU402 Develop and use complex spreadsheets If you require RPL Kits with comprehensive benchmarking

Our learner resources contain everything you need to begin training your learners

Unit Knowledge Guide-ICTICT219 Interact and resolve queries with ICT clients BSB high elements SISOCHC004 Set upOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner