Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Quote Units of competency HLTAHA012 Support

Units of competency HLTAHA012 Support the development of speech and communication skills HLTAHA013 Provide support in dysphagia management HLTAHA014 Assist and support the use of augmentative and alternative communication systems If you require RPL Kits with comprehensive benchmarking

Core units AHCMER306 Sell products and services AHCWHS301 Contribute to work health and safety processes AHCWRK204 Work effectively in the industry AHCWRK309 Apply environmentally sustainable work practices BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints Elective units AHCBAC409 Provide advice on agronomic products AHCBUS301 Use hand held e-business tools AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Units of competency CUAGRD411 Research and apply graphic design techniques CUADES302 Explore and apply the creative design process to 2D forms CUAGRD312 Use typography techniques CUADES411 Generate design solutions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM007 Manage risk to organisational reputation in an online setting SIRXOSM006 Develop and manage social media and online strategies SIRXOSM003 Use social media and online tools If you require RPL Kits with comprehensive benchmarking

policies and procedures in the construction industry TLID1001 Shift materials safely using manual handling methods TLID2003 Handle dangerous goods/hazardous substances Elective units RIIWHS202E Enter and work in confined spaces RIIWHS302E Implement traffic management plan RIIRIS202E Respond to site based spills RIIRTM203E Work as a safety observer/spotter CPCCLDG3001 Licence to perform dogging CPCCLHS3001 Licence to operate a personnel and materials hoist CPCCLRG3001 Licence to perform rigging basic level CPCCCM3001 Operate elevated work platforms up to 11 metres  RIIMPO320F Conduct civil construction excavator operations If you require RPL Kits with comprehensive benchmarking

Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Quote Units of competency HLTAHA012 SupportOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of