Self-Study Guide-SITXCCS016 Develop and manage quality customer service practices Qualification Core units RIIBEF201D Plan and

Core units RIIBEF201D Plan and organise work RIICCM201D Carry out measurements and calculations RIIWHS201D Identify

weeds and diseases AHCDRG305 Install drainage systems AHCIRG345 Install pressurised irrigation systems AHCIRG346 Operate pressurised irrigation systems AHCIRG347 Maintain pressurised irrigation systems AHCMOM304 Operate machinery and equipment AHCPCM301 Implement a plant nutrition program AHCPMG301 Control weeds AHCPMG302 Control plant pests

Core Units AHCPER415 Plan and implement permaculture works AHCPER417 Investigate and recommend species for a permaculture system AHCPER418 Provide advice on permaculture principles and practices AHCPER421 Select appropriate technology for a permaculture system AHCPER422 Identify and analyse bioregional characteristics and resources Elective Units AHCPER420 Design an urban permaculture system* We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXOSM004 Analyse performance of social media and online business tools SITXHRM002 Roster staff SIRXOSM007 Manage risk to organisational reputation in an online setting SIRXSTR001 Develop an ecommerce strategy SIRRRTF002 Monitor retail store financials * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0023 Apply aircraft safety procedures AVIF0038 Undertake aircraft underwater escape and survival AVIF0040 Employ fatigue risk management practices in an aviation workplace AVIF0041 Maintain the safety of people and aircraft AVIF0042 Respond to abnormal and emergency situations in an aircraft AVIW0025 Complete aircraft and flight equipment pre- and post-flight actions AVIZ0003 Maintain basic situational awareness in an aviation workplace PUAFIR209 Work safely around aircraft Electives AVIW0024 Perform down the wire duties AVIW0026 Conduct night vision imaging system operations HLTAID011 Provide First Aid TLIA1001 Secure cargo TLID0021 Handle dangerous goods/hazardous substances If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-SITXCCS016 Develop and manage quality customer service practices Qualification Core units RIIBEF201D Plan andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the