SCORM Compliant Package-SITXCCS007 Enhance customer service exoperiences AHC Core units BSBXCM401 Apply communication

Core units BSBXCM401 Apply communication strategies in the workplace FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC411 Conduct work according to professional practices in the financial services industry Elective units FNSASIC302 Develop

Units of competency MSMBIO301 Process biomass using pyrolyser PMAOPS301 Operate a distillation unit PMAOPS302 Operate reactors and reaction equipment If you require RPL Kits with comprehensive benchmarking

Core units BSBSUS211 Participate in sustainable work practices BSBTEC202 Use digital technologies to communicate in a work environment BSBWHS211 Contribute to the health and safety of self and others ICTICT213 Use computer operating systems and hardware ICTICT214 Operate application software packages ICTICT215 Operate digital media technology packages Elective units ICTICT207 Integrate commercial computing packages

health and well-being education CHCFAM009 Facilitate family intervention strategies CHCFAM005 Facilitate and monitor contact CHCFAM006 Assist families to self-manage contact CHCCCS016 Respond to client needs CHCFAM003 Support people to improve relationships If you require RPL Kits with comprehensive benchmarking

Units of competency FNSTPB402 Establish and maintain payroll systems FNSTPB401 Complete business activity and instalment activity statements If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-SITXCCS007 Enhance customer service exoperiences AHC Core units BSBXCM401 Apply communication* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.