Learner Guide-FNSCUS504 Manage premium customer relationships ICT Core units BSITXCOM005 Manage conflict

Core units BSITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units BSBSUS401 Implement and monitor environmentally sustainable work practices SITXHRM002 Roster staff SITXFIN003 Manage finances within a budget BSBCMM401 Make a presentation If you require RPL Kits with comprehensive benchmarking

data and internet protocol network solutions ICTSUS812 Lead applied research in ICT sustainability * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and well-being education CHCFAM009 Facilitate family intervention strategies CHCFAM005 Facilitate and monitor contact CHCFAM006 Assist families to self-manage contact CHCCCS016 Respond to client needs CHCFAM003 Support people to improve relationships If you require RPL Kits with comprehensive benchmarking

Units of competency ICTSUS502 Install and test virtual infrastructure BSBSUS501 Develop workplace policy and procedures for sustainability ICTSUS404 Install thin client applications for power over ethernet * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWHS102 Work safely AHCWRK102 Maintain the workplace Elective units AHCNSY102 Support nursery work RIISAM203E Use hand and power tools AHCECR101 Support ecological restoration AHCWHS101 Work safely If you require RPL Kits with comprehensive benchmarking

Learner Guide-FNSCUS504 Manage premium customer relationships ICT Core units BSITXCOM005 Manage conflictOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce