Self-Study Guide-SIRXCEG007 Develop online customer service standards CPC Class activities book The class

Class activities book The class activities book helps VET trainers and assessors to create an interactive learning environment

personal effects and items to maintain security CPPSEC2109 Monitor and control access and exit of persons and vehicles from premises CPPSEC2110 Monitor and control individual and crowd behaviour to maintain security CPPSEC2111 Apply security procedures to manage intoxicated persons CPPSEC2112 Apply security procedures to remove persons from premises CPPSEC2113 Escort and protect persons and valuables HLTAID011 Provide first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBDIV501 Manage diversity in the workplace SITHIND004 Work effectively in hospitality service SITXCCS007 Enhance customer service experiences SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units SITXFSA001 Use hygienic practices for food safety Group A BSBSUS401 Implement and monitor environmentally sustainable work practices Group B SITHFAB002 Provide responsible service of alcohol Group B SITHFAB004 Prepare and serve non-alcoholic beverages Group B SITHFAB005 Prepare and serve espresso coffee Group B SITXFSA001 Use hygienic practices for food safety Group B SITXFSA002 Participate in safe food handling practices Group B SITXHRM002 SMaintain the quality of perishable items Group B SITXWHS002 Identify hazards

highly familiar situations VU22356 Recognise and locate simple numerical information in short

Core units AHCLSK217 Apply animal welfare principles to handling and husbandry of livestock AHCSHG202 Assist in preparing for shearing and crutching AHCWOL201 Pen sheep AHCWOL202 Perform board duties AHCWOL203 Carry out wool pressing AHCWRK202 Observe environmental work practices AHCWRK204 Work effectively in the industry AHCWHS201 Participate in work health and safety processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-SIRXCEG007 Develop online customer service standards CPC Class activities book The classOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the