SCORM Compliant Package-HLTPOP015 Provide information on smoking and smoking cessation BSB Units of competency ICTWHS204 Follow

Units of competency ICTWHS204 Follow work health and safety and environmental policy and procedures ICTTEN208 Use electrical skills when working with telecommunications networks ICTCBL246 Install

Core units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM23001A Apply advanced mathematical techniques in a manufacturing

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

industry needs and ACSF indicated levels

configure and test an internet protocol network Elective units BSBCRT401 Articulate

SCORM Compliant Package-HLTPOP015 Provide information on smoking and smoking cessation BSB Units of competency ICTWHS204 Follow* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.