SCORM Compliant Package-SIRXCEG008 Manage disrespectful, aggressive or abusive customers RTO Policies and Procedures Elective units MSS407003 Analyse process

Elective units MSS407003 Analyse process changes MSS407008 Capture learning from daily activities in an organisation MSS407010 Improve visual management in the workplace MSS407011 Manage benchmarking studies If you require RPL Kits with comprehensive benchmarking

ethics and privacy in an ICT environment ICTICT502 Develop detailed component specifications from project specifications ICTICT509 Gather data to identify business requirements ICTICT517 Match ICT needs with the strategic direction of the organisation ICTSUS601 Integrate sustainability in ICT planning and design projects ICTTEN516 Produce technical solutions from business specifications Elective units ICTPMG501 Manage ICT projects ICTPRG418 Apply intermediate programming skills in another language ICTPRG527 Apply intermediate object-oriented language skills ICTSAD501 Model data objects ICTSAD502 Model data processes ICTICT510 Determine appropriate ICT strategies and solutions ICTICT514 Identify and manage the implementation of current industry specific technologies ICTPRG503 Debug and monitor applications ICTPRG509 Build using rapid application development ICTPRG502 Manage a project using software management tools ICTPRG503 Debug and monitor applications ICTWEB501 Build a dynamic website If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTDBS507 Integrate databases with websites ICTPRG553 Create and develop REST APIs ICTPRG554 Manage data persistence using noSQL data stores ICTWEB522 Develop website information architecture ICTWEB525 Implement quality assurance process for websites ICTSAS530 Use network tools (Release 1) Group O ICTSAD501 Model data objects Group M ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L If you require RPL Kits with comprehensive benchmarking

Units of competency CHCDIS001 Contribute to ongoing skills development using a strengths-based approach CHCDIS003 Support community participation and social inclusion CHCDIS007 Facilitate the empowerment of people with disability CHCDIS002 Follow established person-centred behaviour supports * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBOPS402 Coordinate business operational plans BSBFIN401 Report on financial activity BSBESB401 Research and develop business plans BSBOPS403 Apply business risk management processes BSBOPS401 Coordinate business resources If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-SIRXCEG008 Manage disrespectful, aggressive or abusive customers RTO Policies and Procedures Elective units MSS407003 Analyse process* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.