Learning and Assessment Kit-SITSS00035 Customer Service Management Skill Set Graduate Diploma Core units HLTAID003 Provide first

Core units HLTAID003 Provide first aid SIRXWHS001 Work safely SISSSCO002 Work in a community coaching role Elective units SISSSCO001 Conduct sport coaching sessions with foundation level participants Group A CHCVOL001 Be an effective volunteer to continuous improvement Group B ICTICT103 Use

present and debate ideas BSBCRT402 Collaborate in a creative process BSBDES304 Source and apply design industry knowledge BSBDES305 Source and apply information on the history and theory of design BSBDES401 Generate design solutions BSBDES403 Develop and extend design skills and practice If you require RPL Kits with comprehensive benchmarking

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPCOR2203 Follow environmental care procedures FWPCOT3311 Use environmental care procedures to undertake fire salvage operations If you require RPL Kits with comprehensive benchmarking

This package includes forms and guidelines

Robust validations

Learning and Assessment Kit-SITSS00035 Customer Service Management Skill Set Graduate Diploma Core units HLTAID003 Provide firstOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to