SCORM Compliant Package-VU23806 Work with measurement in familiar and some less familiar situations ICT Guidance for interpreting responses and

Guidance for interpreting responses and identifying LLND support needs

ethics and privacy in an ICT environment ICTICT419 Work effectively in the digital media industry ICTPMG401 Support small scale ICT projects Elective units ICTWEB411 Produce basic client-side script for dynamic web pages ICTWEB414 Design simple web page layouts ICTWEB402 Confirm accessibility of websites for people with special needs ICTWEB412 Produce interactive web animation ICTWEB406 Create website testing procedures BSBSUS401 Implement and monitor environmentally sustainable work practices ICTICT408 Create technical documentation ICTICT427 Identify

CPCCCM1014A Conduct workplace communication

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

secure and support sales solutions Elective units BSBCUS401 Coordinate implementation of customer service strategies BSBCUS402 Address customer needs BSBLDR401 Communicate effectively as a workplace leader BSBRES411 Analyse and present research information BSBINN301 Promote innovation in a team environment BSBLDR402 Lead effective workplace relationships If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-VU23806 Work with measurement in familiar and some less familiar situations ICT Guidance for interpreting responses and* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.