SCORM Compliant Package-CHCDIS009 Facilitate ongoing skills development using a person-centred approach Ready for Sale Core units BSBCUS501 Manage quality

Core units BSBCUS501 Manage quality customer service BSBMGT502 Manage people performance BSBMGT605 Provide leadership across the organisation BSBMGT608 Manage innovation and continuous improvement BSBSMB409 Build and maintain relationships with small business stakeholders FNSINC411 Conduct work according to professional practices in the financial services industry FNSSAM601 Monitor performance in sales of financial products or services FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry Elective units BSBMGT616 Develop and implement strategic plans BSBSUS501 Develop workplace policy and procedures for sustainability FNSINC503 Identify situations requiring complex ethical decision making FNSINC504 Apply ethical frameworks and principles to make and act upon decisions FNSORG501 Develop and manage a budget FNSORG602 Develop and manage financial systems If you require RPL Kits with comprehensive benchmarking

Core units BSBWHS201 Contribute to health and safety of self and others Elective units BSBCUS201 Deliver a service to customers BSBINM201 Process and maintain workplace information BSBINN201 Contribute to workplace innovation BSBCMM201 Communicate in the workplace BSBITU211 Produce digital text documents BSBITU213 Use digital technologies to communicate remotely BSBSUS201 Participate in environmentally sustainable work practices BSBWOR203 Work effectively with others FNSACC311 Process financial transactions and extract interim reports BSBCMM301 Process customer complaints BSBITU306 Design and produce business documents If you require RPL Kits with comprehensive benchmarking

Core units BSBWHS201 Contribute to health and safety of self and others BSBSUS201 Participate in environmentally sustainable work practices ICTICT201 Use computer operating systems and hardware ICTICT202 Work and communicate effectively in an ICT environment ICTICT203 Operate application software packages ICTICT204 Operate a digital media technology package ICTWEB201 Use social media tools for collaboration and engagement Elective units ICTICT205 Design basic organisational documents using computing packages ICTICT206 Install software applications ICTICT207 Integrate commercial computing packages ICTICT210 Operate database applications ICTSAS209 Connect and use a home based local wireless network CUADIG201 Maintain interactive content BSBITU211 Produce digital text documents If you require RPL Kits with comprehensive benchmarking

Elective units RIIENV301E Conduct atmospheric monitoring Group G RIIMCU301E Conduct specialised strata control operations Group G RIIHAN208E Perform dogging Group H RIIMPO307E Conduct wheel grader operations in underground mines

Core units BSBLDR403 Lead team effectiveness HLTWHS003 Maintain work health and safety SIRCCPM001 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines Electives HLTAAP001 Recognise healthy body systems BSBCUS401 Coordinate implementation of customer service strategies SIRXCEG003 Build customer relationships and loyalty SIRXCEG008 Manage disrespectful

SCORM Compliant Package-CHCDIS009 Facilitate ongoing skills development using a person-centred approach Ready for Sale Core units BSBCUS501 Manage quality* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.