Self-Study Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour FBP Units of competency HLTFSE005 Apply

Units of competency HLTFSE005 Apply and monitor food safety requirements HLTFSE007 Oversee the day-to-day implementation of food safety in the workplace HLTFSE001 Follow basic food safety practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTNWK427 Configure desktop environments ICTNWK423 Manage network and data integrity If you require RPL Kits with comprehensive benchmarking

Units of competency ICTWHS204 Follow work health and safety and environmental policy and procedures ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN202 Use hand and power tools ICTCBL247 Install

Units of competency ICPPRN3140 Produce complex flexographic printed product ICPPRN4130 Set up for complex flexographic printing ICPPRN2140 Produce basic flexographic printed product ICPPRN3130 Set up for basic flexographic printing If you require RPL Kits with comprehensive benchmarking

Units of competency HLTINF001 Comply with infection prevention and control policies and procedures If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour FBP Units of competency HLTFSE005 ApplyOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the