Learner Guide-MEM13001 Perform emergency first aid SIS Units of competency ICTSAS305 Provide

Units of competency ICTSAS305 Provide ICT advice to clients ICTWOR306 Resolve technical enquiries using multiple information systems ICTWOR308 Provide customer service to telecommunications customers If you require RPL Kits with comprehensive benchmarking

sauces and soups SITXCCS014 Provide service to customers SITXCCS015 Enhance customer service experiences SITXWHS006 Identify hazards

roller and spray CPCCPD3024 Apply paint by spray CPCCPD3025 Match specific paint colours CPCCPD3026 Apply stains and clear timber finishes CPCCPD3027 Remove and apply wallpaper CPCCPD3028 Apply decorative paint finishes CPCCPD3030 Apply protective paint coating systems CPCCPD3031 Work safely with lead-painted surfaces in the painting industry CPCCPD3035 Prepare uncoated surfaces for painting CPCCPD3036 Work safely to encapsulate non-friable asbestos in the painting industry CPCCWHS2001 Apply WHS requirements

Core units CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety BSBWOR301 Organise personal work priorities and development Elective units CHCADV001 Facilitate the interests and rights of clients CHCCCS017 Provide loss and grief support CHCCCS040 Support independence and wellbeing CHCCCS031 Provide individualised support If you require RPL Kits with comprehensive benchmarking

Elective units MSS407003 Analyse process changes MSS407008 Capture learning from daily activities in an organisation MSS407010 Improve visual management in the workplace MSS407011 Manage benchmarking studies If you require RPL Kits with comprehensive benchmarking

Learner Guide-MEM13001 Perform emergency first aid SIS Units of competency ICTSAS305 ProvideOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce