Learner Guide-SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIS aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process If you require RPL Kits with comprehensive benchmarking

Participate in workplace health and safety

A compliant set of RTO policies and procedures to run Skills First courses

replace and assemble engineering components MEM18060B Maintain

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety HLTWHS005 Conduct manual tasks safely BSBWOR301 Organise personal work priorities and development Elective units HLTFSE001 Follow basic food safety practices CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety BSBFLM312 Contribute to team effectiveness BSBINN301 Promote innovation in a team environment BSBCUS301 Deliver and monitor a service to customers If you require RPL Kits with comprehensive benchmarking

Learner Guide-SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIS aggressive or abusive customers SIRXECM002Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce